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Customers Service


  • Company name / status : SAVEBAG SAS
  • Share capital : 372000 €
  • Headquaters : 44, avenue des Platanes, 37600,  PERRUSSON, France
  • Tel. : 0033-   -   Fax. : 0033-
  • e-mail : commercial@savebag.fr
  • Corporate website : www.savebag.fr



  • This web site and all related rights are the property of SAVEBAG SA. Full or partial reproduction is strictly subject to prior owner’s authorization.


1/ Order confirmation

By confirming your order, you acknowledge that you have read and accepted the present sales conditions; they will prevail over any other conditions contained in any other documents.


2/ Products

The products offered for sale are those listed on “MAISON DU BAGAGE” website the day of your consultation. They are sold within the limit of available stocks. For out-of-stock items, SAVEBAG undertakes to inform you as quickly as possible.


3/ Prices

Prices are meant in euros, all taxes and packaging costs included (VAT included for France). Savebag SA reserves the right to modify prices at any time. Products are charged on the basis of current prices, valid on the day the order was confirmed.


4/ Order

Any order implies acceptance of the sales terms, prices and description of the products available for sale. To be accepted, the order will bear all the indications necessary to treatment. 

To place your order, you will have to login, and give your e-mail and password if you are already a “Maison du baggage” customer, or fill up the registration form, providing your full name, address, telephone number and mail address. Once identified, you will need to confirm the delivery address and the payment.

Automatic registration systems are considered proof of the nature, content of the sale and its date.

Order will be considered effective only when the bank payment centers concerned have given their approval for the transaction. Then the order will be processed within 48 working hours. In case of unusual delay or unavailability of products, an e-mail information will be sent to the buyer.

The orders placed on line are for individuals and businesses " end buyers " with no purpose of resale.


 5/ Delivery

Deliveries take place in France and other countries, at the prices specified on site, defined with La Poste or other carrier, on the basis of short term deliveries. The bill is sent to the address indicated in the order.

Do not accept any package open or damaged. Always check your package and its content on delivery. For failure or damage, please notify immediately the Transport Company by indicating it clearly on the delivery form. You then have 48 hours to inform the carrier.

One order cannot be delivered in several places. For 2 different shipping addresses, please place several different orders. Savebag reserves the right to split shipments.


6. Payment

You make your purchase safely.

When you buy from us, your credit card purchase is processed in real time through secure servers ("Secure Sockets Layer"). Your payment is made directly to a bank, not through the shop server, ensuring even more important that your numbers are known only by our partner (BNP/Mercanet). In case of refusal of the center, the order will be cancelled and you will be notified by e-mail. Furthermore, Savebag reserves the right to refuse any order from a customer with whom there is a dispute.


7. Withdrawal period

You have 14 days (from the reception date) to retract and informe us, another 14 days maximum to return the goods at your expense, if you do not like them. In this case, please notify us by e-mail (commercial@savebag.fr) and send us back the goods in their original packaging, with all accessories and related documents, to the following address : SAVEBAG S.A.V., 44 Avenue des Platanes, 37600 Perrusson, France.

If all the above conditions are met, Savebag will refund the amount paid by credit card, excluding postage, within 14 days from items reception.


8. Warranty

The proposed products comply with French regulations in force, they benefit from the Savebag expertise and 2 year warranty. You benefit from the legal guarantee of eviction and hidden defects (Art. 1625 from the Civil Code in France). Savebag gives a 2 year warranty, under normal use.

Under no circumstances can Savebag be liable for any damage resulting from incorrect use of the products. The same will occur in case of modification of product. Return of the product is the customer’s expense.


8. Litigation

Savebag’s Liability is in any case limited to the amount of the purchase order.  Claims or protests are always received with attentive benevolence. Individuals presenting their arguments shall be assumed to be acting in good faith.

In the case of litigation, the customer should first contact the company to try and obtain  an amicable solution.

These terms are subject to French Law, they are originally written in French. You may contact the specific auropean platform to solve your problem : ac.europa.eu/conumers/adr.


9. Legal information

Supplying personally identifiable information is obligatory in the framework of distance selling, since such information is necessary for processing and delivering the orders. The lack of information leads to the non- validation of the order. In accordance with the Data Protection Act.

The processing of personally identifiable information gathered from the Website is subject to formal declaration with the National Commission for Data Protection and Liberties (CNIL-France).

Users are entitled to access, change, correct and delete this  information.

To use this right, the Customer shall send a mail request to : SAVEBAG SA – 44, Avenue des Platanes, 37600 Perrusson, France.

Moreover, Savebag undertakes not to communicate free or with counterpart any information on its customers to third parties.